Privacy policy

Last updated: November 19, 2024

PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND HOW WE TREAT YOUR PERSONAL INFORMATION AND YOUR CHOICES AND RIGHTS.  IF YOU DO NOT AGREE WITH THIS POLICY AND TERMS OF USE, YOU SHOULD NOT ACCESS OR USE OUR SERVICES.

INTRODUCTION

Standard Biocarbon LLC (also referred to herein as “we,” “us,” and “our”) takes data privacy seriously and believes in transparency.

This Privacy Policy (the “Policy”) describes how we collect, use, share, protect, and disclose your personal information when you visit our website, www.standardbiocarbon.com, or otherwise interact with our business operations (together, “Services”) (such individuals are collectively referred as “you” or “your”) in accordance with the privacy rights under applicable U.S. privacy laws.

PLEASE NOTE:  This Policy does not apply to our HR-related data collection practices, where you act as our job applicants, employees, independent contractors, or corporate officers. 

INFORMATION WE MAY COLLECT

In the preceding 12 months, we may have collected information that could directly or indirectly identify you as an individual from you, your devices, your interactions with our Services, and/or from third party sources and may include the following (together, “Personal Data”), depending on the circumstances:

1.       Identifiers:

  • Contact Information, such as your first and last name, phone number, business name and address, email addresses, mailing addresses, telephone numbers, professional title and business name. 

  • Communications Data, such as information you provide through online web forms, when you contact us (or our channel partners) with questions, feedback, surveys, or otherwise choose to provide when you correspond with us online. 

  • Social Media Information, such as name, username, email address, or other profile information in connection with your social media account that we may collect if you connect with us through a third-party social network or other websites, such as LinkedIn. (each, a “Social Media Site”). 

2.       Commercial Information:

  • Transaction Data, such as information about payments to and from you and other details of your interaction with the Services (which may include the last 4 digit of your credit or debit card information), related descriptions of business that you are affiliated with, and ordering or consuming histories.

  • Marketing Data, such as your preferences for receiving communications about our activities, services, among others, and details about how you engage with our communications. 

3.       Internet or other similar activity; Inferences

  • Usage Data, such as the date and time of your access, your location, your Internet Protocol (IP) address or unique device identifier, your device type, your operating system, your browser type, and information about what pages you visit.

  • Your data collected via Cookies, subject to the terms in the “Cookie and Similar Technologies” sections.

We may de-identify, aggregate and/or anonymize your Personal Data by excluding and removing data components (such as your name, email address, or linkable tracking ID) through obfuscation, or through other means so that the resulting dataset is no longer personally identifiable to you (such resulting dataset is known as “Aggregated Data”).  Our use of Aggregated Data is not subject to this Policy.

HOW WE MAY USE OR SHARE YOUR INFORMATION

1.       How do we use Your Information:  To the extent permitted by applicable law, we may use the information described above in connection with certain business or commercial purposes in the preceding 12 months, including:

  • Provide you with services, products, content, and customer services;

  • Support our regular business operations, such as maintain accounting records, analyze financial results, comply with internal audit requirements; obtain or maintain insurance coverage, manage risks, or obtain professional advice;

  • Manage our business relationships with you, including enforcing our terms of use;

  • Improve and develop existing and/or new services;

  • Maintain our databases and back-ups, including our communication records with you;

  • Mitigate risks to the privacy and security of our Services, including fraud or phishing detection;

  • Support and improve the Services, including evaluations of functionality and features;

  • Communicate with you and respond to your feedback, requests, questions, or inquiries;

  • Assess the success of our marketing campaigns and enhance our marketing efforts;

  • Recognize your devices and remember your preferences and interactions;

  • Accomplish any other purpose related to and/or ancillary to any of the purposes described in this Policy, for which your information was provided to us;

  • Accomplish other purposes described to you when you provide the information, for which you have consented, or for which we have a legal basis under the laws;

  • Exercise or defend legal rights or claims; and

  • Analyze the use of the Services and create Aggregated Data.

2.       How we may disclose or share the information:

Where permitted by applicable law, we may disclose your Personal Data described above for business purposes in the following contexts:

  • Third-Party Vendors:  We may share your Personal Data with other parties who perform functions on our behalf such as website hosting, email platform providers, or customer services.

  • Our Authorized Dealers:  When you make an inquiry by submitting information through our online inquiry portal hosted on our website, our publicly-displayed QR code, or our marketing links hosted on social media platforms, we may share such Personal Data with our authorized dealers that operate in your areas to perform marketing outreach on our behalf. 

  • Advertisers and Marketing Partners:  You may access our website as a result of advertisements posted on social media sites (e.g., Meta).  We may obtain certain data about you, such as cookie ID, mobile device id, IP address, email addresses, etc., and information about your interests and preferences from certain advertisers and advertising partners that allow us to deliver more relevant ads and measure the effectiveness of such social media advertisement.

  • Corporate Affiliates:  We may share your Personal Data with our subsidiaries or affiliates, and with their respective officers, directors, employees.

  • Acquisition and Similar Transactions:  If we sell, transfer, or otherwise share some or all of our assets in connection with a merger, reorganization, liquidation, dissolution, bankruptcy, or sale of assets, we may transfer your Personal Data as a part of the assets transferred as a result of the transaction without your consent. 

  • In Response to Legal Process or Defending Legal Claims:  We may disclose Personal Data as required by law, court orders, subpoena, or other legal process or if we reasonably believe such action is necessary to comply with the laws.

  • Professional Advisors:  We may share your Personal Data with our attorneys, accountants, and/or other fiduciaries and consultants that need access to your information to provide operational or other support on our behalf.

  • With Your Consent or at Your Direction:  We may ask, from time to time, if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this Policy.  We may disclose your information in this context with your permission or upon your direction.

DATA RETENTION 

We retain and use your Personal Data for as long as is necessary to fulfill the purposes for which it was collected, to comply with our business requirements and legal obligations, to resolve disputes, to protect our assets, to provide our Services, and to enforce our agreements.

We take reasonable steps to delete the Personal Data we collect when: (1) we have a legal obligation to do so; (2) we no longer have a purpose for retaining the information; or (3) if you ask us to delete your Personal Data, unless we determine that doing so would violate our existing, legitimate legal, regulatory, dispute resolution, contractual, or similar obligations. 

DATA SECURITY

We recognize the importance of safeguarding your Personal Data and we endeavor to maintain reasonable and appropriate physical, technical, and organizational safeguards, such as the implementation of reasonable security measures or protocols, designed to protect your Personal Data against accidental loss and unauthorized access, use, alteration, or disclosure, and to detect fraudulent identity verification activity and mitigate risks concerning your Personal Data.

While we strive to identify and implement appropriate security measures to protect your Personal Data in our possession, no security system is perfect, and no data transmission is 100% secure.  As a result, while we strive to protect your information, we cannot guarantee or warrant the security of any information you transfer to or from the Services.  To the extent you have set up a customer account with us, we ask that you please keep your login information and password confidential.  Do not share your password with anyone. 

YOUR RIGHTS AND CHOICES REGARDING PERSONAL INFORMATION

Email Opt-Out.  If you no longer wish to receive communications from us via email, you may opt-out by clicking the “unsubscribe” link at the bottom of our emails, or by contacting us via the “Contact Us” details at the end of this Policy and providing your name and email address so that we may identify you in the opt-out process. 

Accuracy and Updating Your Information.  If any of the information you have provided to us changes, please let us know via the “Contact Us” details at the end of this Policy.  We are not responsible for any losses arising from any inaccurate, inauthentic, deficient, or incomplete Personal Data that you provide to us.

Complaints.  If you believe your rights relating to your Personal Data have been violated, please contact us via the “Contact Us” details provided at the end of this Policy.

COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies, pixel tags, scripts and similar technologies (collectively referred to as "Cookies and Similar Technologies") to automatically collect and record information about your browsing activities, and use of the Services.  We may combine this “Usage Information” with other Personal Data that we collect about you.

(a)          First and Third-Party Cookies

A “cookie” is a small file created by a web server that can be stored on your device through our Services.

  • Session vs. Persistent Cookies.  “Session” cookies are temporarily stored on your hard drive and only last until they expire at the end of your browsing session.  “Persistent” or “permanent” cookies remain stored on your hard drive until they expire or are deleted by you.

  • First-Party vs. Third Party Cookies.  “First-party cookies” are set by the website you’re visiting, and they can only be read by that site.  “Third-party cookies” are set by a party other than that website.  You can block and control cookies using the information noted below.  If you block all cookies, certain functionalities on the Services may not work.

(b)          Other Similar Technologies

In addition, there are other automatic data collection technologies, such as Internet tags, web beacons (clear gifs, pixel tags, and single-pixel gifs), and navigational data collection (log files, server logs, etc.), HTML Local Storage, Social Widgets, or UTM Codes that can be used to collect data as users navigate through and interact with a website or emails.  These similar technologies can be embedded in a web page or in an email to transmit information, which may include Personal Data.

(c)          What Cookies and Similar Technologies that may be applicable to our Operations?

  • Essential Cookies: Required cookies enable you to navigate the Sites and use its features. If you have chosen to identify yourself to us, we use cookies containing encrypted information to allow us to uniquely identify you. Each time you log into the Sites, a cookie containing an encrypted, unique identifier that is tied to your account is placed on your browser. These cookies allow us to uniquely identify you when you are logged into our Site and to process your online transactions and requests.

  • Functionality Cookies: Functionality cookies allow the Sites to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of the Sites after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. We may use local shared objects, also known as Flash cookies, to store your preferences or display content based upon what you view on the Sites to personalize your visit.

  • Performance Cookies: These cookies collect information about how you use the Sites, including which pages you go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies you. All information these cookies collect is aggregated and anonymous. It is only used to improve how the Sites functions and performs. From time-to-time, we may engage third parties to track and analyze usage and volume statistical information from individuals who visit the Sites. We may also utilize Flash cookies for these purposes.

Google Analytics. Where you have explicitly consented or have not disabled third party advertising cookies (depending on your location), we may use Google Analytics to collect and process statistical data about the number of people using the Sites and to better understand how they find and use the Sites.  The data collected includes data related to your device/browser, your IP address, and on-site activities to measure and report statistics about user interactions on the Sites.  Any data collected is used in accordance with this Privacy Policy and Google’s privacy policy.  You may learn more about Google Analytics by visiting:

https://policies.google.com/technologies/partner-sites and; https://support.google.com/analytics/answer/6004245.

You can learn more about Google’s restrictions on data use by visiting the Google privacy policy at: https://policies.google.com/privacy.  To opt-out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout and install the opt-out browser add-on feature.  For more details, visit the “Google Analytics opt-out browser add-on” page (located at https://support.google.com/analytics/answer/181881?hl=en).

(d)          Choices About Cookies

Most web browsers are set by default to accept cookies.  If you do not wish to receive cookies, you may set your browser to refuse all or some types of cookies or to alert you when cookies are being sent by website tracking technologies and advertising.  You may adjust your browser settings to opt out of accepting a “persistent” cookie and to only accept “session” cookies, but you will need to log in each time you want to enjoy the full functionality of the Sites.

If you decline the use of cookies, you may not have access to the full benefits of the Sites.  Further, your opt-out only applies to the web browsers you use, so you must opt out of each web browser on each device you use.  Once you opt out, if you delete your browser’s saved cookies, you will need to opt out again.  In addition, adjusting the cookie settings on the Sites may not fully delete all cookies that have already been created.  To delete them, visit your web browser settings after you have changed your cookie settings on the Sites.

OTHER IMPORTANT INFORMATION

Third Party Applications or Technologies.  We have no control over and do not endorse the privacy practices of websites or applications that are owned or operated by third parties.  If you follow any links that direct you away to or from the Services, including links to social media sites (e.g., Meta) or to other websites, your activity on the other third-party sites that you visit will be subject to that third-party applications or websites’ privacy policy.

Changes To This Policy and Terms of Use.  We may change this Policy at any time.  You are expected to, and you acknowledge and agree that it is your responsibility to, carefully review this Policy prior to using the Services, and from time to time, so that you are aware of any changes.  Your continued use of the Services after the “Last Updated” date indicates your acceptance of the changes.  All changes are effective on the date listed at the top of this page and will apply to all information that we have about you.

CONTACT US

For more information, or if you have any questions or concerns regarding this Policy, you may contact us using the information below, and we will do our best to assist you.  Please note, if your communication is sensitive, you may wish to contact us by postal mail or telephone.

In Writing:      Standard Biocarbon LLC, 542 Hammett Rd, Enfield, ME 04493                       

By Email:         info@standardbiocarbon.com